Privacy Policy: The Simone System

✦ Introduction

Your information, handled with discretion.

The Simone System is a private transformation concierge for women. We understand that the information you share with us is deeply personal, which is why this policy is written in plain language and why your privacy is treated with the same discretion as everything we do.

This policy explains what personal information we collect, why we collect it, how it is used and protected, and the rights you hold over it. It applies to this website and to our concierge services. We are the data controller for the personal information described here.

✦ What We Collect

Only what we need to serve you.

We collect personal information you choose to give us, and limited technical information generated when you use this website. We never collect more than we need, and we never sell your information to anyone.

Contact details: your name, email address, telephone number, and preferred location, provided when you enquire, book, or use our forms.
Enquiry and intake details: the information you share in your application, consultation, or concierge intake form, including the goals and background relevant to your transformation journey.
Booking information: details needed to arrange consultations and appointments with you and, where you proceed, with our vetted partner clinics.
Payment information: payments are processed securely by our payment provider. We do not store your card details on our servers.
Technical information: your IP address, browser type, and device information, used for site security, performance, and to prevent abuse of our forms.

✦ How We Use It

To deliver the service you asked for.

We use your personal information only for the purposes for which it was provided, and for closely related operational purposes.

To respond to your enquiries and messages.
To assess applications and onboard new clients.
To arrange consultations, bookings, and your concierge journey.
To process payments securely and issue invoices and receipts.
To meet our legal, tax, and regulatory obligations.
To keep our website secure and functioning properly.

✦ Who We Share With

Never sold. Shared only when necessary.

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate, and with partner clinics only where you have chosen to proceed with a referral and it is necessary to arrange your care.

Payment processing: your payment is handled by Stripe under its own privacy policy.
Bookings: consultations are arranged through Calendly, which processes scheduling data under its own privacy policy.
Forms and data storage: forms are processed and securely stored through our service providers, including Supabase.
Hosting: this website is hosted on Cloudflare infrastructure.
Partner clinics: with your consent, and only the minimum information needed to arrange your consultation and care.

✦ Retention

Kept only as long as needed.

We keep personal information only for as long as necessary for the purpose it was collected, to serve you as an active client, and to meet our legal and tax obligations. When information is no longer needed, it is securely deleted or anonymised.

✦ Your Rights

You are in control of your data.

Under data protection law you have clear rights over your personal information, which we will honour promptly.

Access: ask for a copy of the personal information we hold about you.
Rectification: ask us to correct anything inaccurate or incomplete.
Erasure: ask us to delete your personal information, subject to legal obligations.
Restriction: ask us to limit how we use your information in certain circumstances.
Objection: object to processing based on legitimate interests.
Portability: ask for your information in a structured, machine readable format.
Withdrawal of consent: where we rely on consent, you may withdraw it at any time.

✦ Security

Protected at every step.

We use appropriate technical and organisational measures to protect your information, including encryption in transit, restricted access, and secure storage through our service providers. No method of transmission or storage is completely infallible, but we take reasonable steps to keep your data safe.

✦ Cookies

Minimal by design.

This website uses only the cookies required to operate core features, such as the services embedded for payments and bookings. Those providers may set their own cookies in line with their privacy policies. We do not use advertising trackers on this site.

✦ Changes

This policy may be updated.

We may update this policy from time to time to reflect changes in our services, the law, or how we operate. The latest version will always be published on this page with its effective date.

✦ Contact

Questions, anytime.

If you have any questions about this policy, or wish to exercise any of your rights, contact us at hello@thesimonesystem.com and we will respond promptly.

Your information, protected.